Refund policy

Return & Refund Policy

Last Updated: October 2026

At Gravon, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or not as described, you can request a return within 7 days of delivery.

1. 7-Day Return Window

You may request a return within 7 days from the date your order is delivered.

After 7 days, we may not be able to accept a return or provide a refund.

2. Products Eligible for Return

A return may be accepted in the following situations:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is different from the product shown or described on our website.
  • The product has a manufacturing or quality issue.

For damaged or defective products, please contact us as soon as possible after delivery.

3. Return Conditions

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product should be unused and in its original condition.
  • The product should be returned with its original packaging, tags, accessories and other items received with the order, wherever applicable.
  • The product should not be washed, altered, repaired, damaged or used improperly.
  • The product should be packed properly to avoid damage during return shipping.

Products that do not meet these conditions may be rejected after inspection.

4. Unboxing Video Recommended

For products that arrive damaged or defective, we strongly recommend recording a clear unboxing video when opening the package.

The video should show the package, shipping label and product condition. This can help us verify damage or missing items and process your request faster.

5. How to Request a Return

To request a return, please contact us through the contact details provided on our website.

Please provide:

  • Order number
  • Name used for the order
  • Reason for return
  • Photos of the product
  • Photos of the packaging, if the product was damaged
  • Unboxing video, if available

Our team will review your request and let you know whether it is approved.

6. Return Approval & Pickup

Once your return request is approved, we may arrange a return pickup through our delivery partner, where the service is available.

Please keep the product safely packed until it is collected.

If return pickup is not available at your location, we may provide further instructions for returning the product.

7. Refund Policy

Once the returned product is received and inspected, we will process the refund if the return is approved.

Refunds will normally be made to the original payment method, subject to the payment provider's processing time.

For Cash on Delivery (COD) orders, we may request suitable bank account or other payment details required to process the refund.

The refund amount may be adjusted where applicable according to the terms of the order.

8. Non-Returnable Situations

Returns may not be accepted if:

  • The 7-day return period has expired.
  • The product has been used, washed or damaged after delivery.
  • The product has been modified or repaired.
  • The product is damaged because of incorrect use, negligence or improper handling.
  • The original packaging or important product components are missing, where they are required for the return.
  • The return request is based only on a change of mind, where the product is not eligible for such a return.
  • The product does not pass our return inspection.

9. Exchange

If you receive a wrong, damaged or defective product, we may offer a replacement or refund, depending on product availability and the situation.

Replacement availability may vary by product and location.

10. Return Shipping Charges

For products that are wrong, damaged or defective, Gravon may arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may apply depending on the product and reason for return.

11. Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders that have already been shipped or delivered may not be eligible for cancellation and may instead be handled under our return policy.

12. Important Note

Product colours may appear slightly different depending on your screen, lighting and device settings. Minor variations in colour, texture, finish or appearance may occur, especially with handmade or natural-material products.

Such minor variations may not qualify as a product defect.

13. Contact Us

For return or refund-related questions, please contact Gravon through the contact details available on our website.

Please include your order number in your message so that we can assist you quickly.

Gravon reserves the right to review each return request and determine eligibility based on the condition of the product and the terms of this policy. This Return & Refund Policy may be updated from time to time.