Shipping policy

Shipping & Delivery Policy

Last Updated: October 2026

At Gravon, we aim to make your shopping experience simple and convenient. We carefully pack your order and work with trusted delivery partners to get your products delivered safely to your doorstep.

1. Shipping Availability

We currently ship products to locations across India, subject to courier service availability at the delivery address.

Some remote or difficult-to-service locations may have limited delivery options.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is placed and payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive a shipping confirmation with tracking details, where available.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on your location.

Delivery times may vary depending on:

Delivery address
Courier availability
Weather conditions
Public holidays
High order volumes
Remote locations
Other circumstances beyond our control

The delivery date shown at checkout or provided by the courier is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

Delivery location
Order value
Product size or weight
Shipping method
Promotional offers

If free shipping is offered on selected products or orders, the applicable conditions will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS or other available communication methods.

You can use the tracking information to check the status of your shipment.

Please note that tracking information may take some time to become active after the order is handed over to the courier.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and locations.

COD availability is determined by the courier service and delivery location. We reserve the right to limit or disable COD for certain orders, products or locations.

7. Delivery Attempts

The courier partner may make multiple delivery attempts if you are unavailable.

Please ensure that the phone number and delivery address provided during checkout are correct and that someone is available to receive the package.

If an order is returned to us because of an incorrect address, unavailable recipient, refusal to accept the package or repeated failed delivery attempts, additional charges may apply if the order needs to be shipped again.

8. Incorrect or Incomplete Address

Please check your delivery address carefully before placing an order.

Gravon is not responsible for delivery delays or failed delivery caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect phone number
Recipient being unavailable
Other information incorrectly provided by the customer

If you notice an error in your shipping address, please contact us as soon as possible.

9. Damaged Package

If your package appears damaged, opened or tampered with at the time of delivery, please check the product carefully.

We strongly recommend taking a clear unboxing video when opening your package, especially for valuable or fragile products.

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Photos and/or an unboxing video may be requested to help us investigate the issue.

For complete information, please refer to our Return & Refund Policy.

10. Delayed or Lost Shipments

Although we work with delivery partners to provide timely delivery, delays can sometimes occur due to circumstances beyond our control.

If your shipment appears to be significantly delayed or lost, please contact us with your order number. We will coordinate with the courier partner and try to resolve the issue.