Terms of service

Terms of Service

Last Updated: October 2026

Welcome to Gravon. By accessing or using our website and purchasing our products, you agree to the terms and conditions mentioned below. Please read these terms carefully before using our website.

1. About Gravon

Gravon is an online store offering home, kitchen and lifestyle products through our website.

Throughout these Terms of Service, the terms "we", "us", "our" and "Gravon" refer to Gravon. The terms "you" and "customer" refer to the person using our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You will provide correct and complete information when placing an order.
  • You will use the website only for lawful purposes.
  • You will not misuse, damage or attempt to interfere with our website.
  • You will not use our website to conduct fraudulent activities.
  • You will not copy, reproduce or use our website content without permission.

We reserve the right to restrict or terminate access to our website if we believe that it is being misused.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including:

  • Product descriptions
  • Product images
  • Sizes and dimensions
  • Colours
  • Materials
  • Features and specifications

However, actual product colours may appear slightly different because of screen settings, lighting and photography.

Small variations in appearance, colour, texture or finish may also occur between individual products.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Change product prices or specifications.
  • Discontinue products without prior notice.
  • Cancel an order if a product is unavailable.

If we cancel an order after you have made payment, the applicable amount will be refunded.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price shown at the time you place the order.

Where applicable, taxes, shipping charges or other charges will be displayed during checkout.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS or other available communication method.

An order may be cancelled by us in certain situations, including:

  • Product being out of stock.
  • Incorrect product or pricing information.
  • Incorrect or incomplete customer information.
  • Suspicious or fraudulent activity.
  • Technical or payment-related issues.

If an order is cancelled after payment, the applicable amount will be refunded.

7. Payment

We may offer different payment options, including online payment and Cash on Delivery, depending on product and location.

Payments are processed through available payment service providers. We do not store your complete card, UPI or banking credentials on our website.

8. Shipping & Delivery

We will make reasonable efforts to deliver your order within the estimated delivery time shown during checkout.

Delivery times may vary because of:

  • Location
  • Courier availability
  • Weather
  • Holidays
  • High order volume
  • Natural events
  • Other circumstances beyond our control

Once an order has been handed over to the shipping partner, delivery is also subject to the courier company's service and delivery network.

9. Returns & Refunds

Our 7-day return policy applies to eligible products.

For complete information about return eligibility, return conditions, refunds and exchanges, please refer to our Return & Refund Policy.

10. Cancellation

You may request cancellation of an order before it is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the order may be handled according to our Return & Refund Policy.

11. Intellectual Property

All content available on the Gravon website, including:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Videos

is owned by or licensed to Gravon, unless otherwise stated.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without written permission.

12. User Information

When placing an order or contacting us, you agree to provide accurate information such as your name, phone number, email address and delivery address.

You are responsible for ensuring that the information provided by you is correct.

Please refer to our Privacy Policy for information about how we collect and use customer information.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping companies, analytics tools and other service providers.

These services may have their own terms and policies. Gravon is not responsible for the independent policies or services of third-party providers.

14. Limitation of Liability

We make reasonable efforts to keep our website and product information accurate and available.

However, Gravon will not be responsible for delays, interruptions or problems caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events or other unforeseen circumstances.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be published on this page with a revised "Last Updated" date.

You should check this page periodically for any changes.

16. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes relating to these terms or your use of the website shall be subject to the applicable courts and legal authorities in India.

17. Contact Us

If you have any questions about these Terms of Service, orders, products or our policies, please contact us through the contact details provided on the Gravon website.

Gravon
Mistro Enterprises
India

Shopify footer pages I'd recommend

For your Gravon store, I would keep these 5 policy pages in the footer:

  1. Terms of Service
  2. Privacy Policy
  3. Return & Refund Policy — 7-day return window
  4. Shipping & Delivery Policy
  5. Contact Us

Also, because Gravon is being operated under Mistro Enterprises, I recommend consistently showing "Gravon | Mistro Enterprises" in the legal/contact sections rather than presenting Gravon as a separate legal entity.